Client Journey

How CALDIA Rehabilitation Supports Your Recovery and Return to Work

At CALDIA Rehabilitation, we provide culturally responsive workplace rehabilitation services that support individuals in health, wellbeing, and employment. Whether you are recovering from an injury, managing an illness or disability (physical or psychological), or transitioning into new employment, we tailor our services to help you achieve your health and work goals.

Close-up of a person holding a pen and filling out a referral form

Being Referred to CALDIA

Close-up of a person holding a pen and filling out a referral form

Most clients are referred to us by their insurance company, employer, or treating doctor.

You may have the right to choose your rehabilitation provider.

If you are considering CALDIA, you can speak with one of our consultants to understand how we can assist you and answer any questions you may have.

Getting Started with CALDIA

One person sits in a wheelchair while another holds their hand supportively

Once we receive a referral, we will contact you to arrange an initial consultation.

We can meet at your home, workplace, or one of our office locations.

Our team consists of experienced allied health professionals, including:

  • Physiotherapists
  • Occupational Therapists
  • Exercise Physiologists
  • Psychologists
  • Rehabilitation Counsellors

Your assigned consultant will assess your circumstances, injury or illness, and rehabilitation needs, working closely with key stakeholders to develop a tailored plan.

One person sits in a wheelchair while another holds their hand supportively
A person assists another with a wrist movement during a physical therapy session

What CALDIA Does

A person assists another with a wrist movement during a physical therapy session

We help individuals recover and return to meaningful work.

Our approach is person-centred and culturally responsive, taking into account cultural background, language preferences, and personal circumstances.

Depending on your needs, we can assist with:

  • Returning to your pre-injury job with necessary support and adjustments
  • Transitioning to a different role with your current employer
  • Finding a new job with a different employer that matches your abilities and goals

We work closely with:

  • Your treating doctors and health professionals
  • Your employer

Our collaborative approach ensures you receive the right support for a successful and sustainable return to work.

How We Work Together

A consultant holding a clipboard while speaking with a client seated on a couch

Your assigned consultant will:

  • Understand your situation and identify how we can best support you
  • Help you navigate the recovery and return-to-work process
  • Develop a structured return-to-work plan in agreement with you, your employer, and your treating health professionals
  • Keep all key stakeholders informed to ensure coordinated support
  • Answer your questions and provide guidance throughout the process

We deliver all services with care, respect, and cultural sensitivity. We understand that recovering from an injury or transitioning into a new job can be challenging, and our goal is to make the process as smooth as possible.

A consultant holding a clipboard while speaking with a client seated on a couch
Two people pointing at a document on a desk with a laptop and folders

Your Privacy Matters

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CALDIA Rehabilitation takes privacy and confidentiality seriously.

As part of the return-to-work process, we liaise with relevant stakeholders, including your treating health professionals and employer.

All information is handled in compliance with:

  • Privacy Act 1988 (Cth)
  • Health Records and Information Privacy Act 2002 (NSW)
  • SIRA Workplace Rehabilitation Provider Framework

We only share necessary details to facilitate rehabilitation and return to work.

For more information about our Privacy Policy, contact our Privacy Officer at:

Get Started Today

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If you have been referred to CALDIA or would like to learn more about our services, contact us today to discuss how we can support you.

We are committed to supporting your recovery and empowering your return to work.

Group of five diverse professionals smiling and gathered around a laptop